Terms and Conditions

Taalcoach Angelique
Registered at: De Pompstraat 32, 7871 PV, Klijndijk
KVK number: 97318892
VAT number: NL005265740B91
Email: taalcoach.angelique.ippel@gmail.com

Last updated: 15/09/2025

Article 1 – Definitions

In these terms and conditions, the following terms are used with a capital letter:

  • Provider: Taalcoach Angelique, registered in Klijndijk;
  • Customer: the natural person who is not acting in the exercise of a profession or business and enters into a distance contract with the Provider;
  • Agreement: the agreement between Provider and Customer;
  • Service: the online Dutch language lessons offered by the Provider;
  • Website: the Provider’s website accessible via www.taalcoachangelique.nl;
  • Web shop: the Provider’s web shop on pay.siel.nl;
  • Trial lesson: a one-off introductory session of 30 minutes;
  • Subscription: a monthly subscription with 1 lesson of 50 minutes each week;
  • Booking platform: the external platform used to schedule and manage lessons.

Article 2 – Applicability

  1. These terms and conditions apply to all offers, quotations and agreements between Provider and Customer.
  2. Deviations from these terms and conditions are only valid if they have been expressly agreed in writing.
  3. If one or more provisions in these terms and conditions are void or are nullified, the remaining provisions shall remain in force.

Article 3 – The offer

  1. All offers and prices on the Website are without obligation and subject to availability.
  2. The Provider cannot be held to its offers if they contain obvious mistakes or typographical errors.
  3. Each offer is valid whilst stocks last or for as long as indicated on the Website.

Article 4 – The agreement

  1. The agreement is concluded at the moment the Customer has accepted the Provider’s offer and has met the conditions set out therein.
  2. The Provider confirms the agreement in writing by email.
  3. If the Customer has entered into the agreement electronically, the Provider ensures that the Customer can save the terms and conditions.

Article 5 – Service provision

5.1 Introduction

  1. An introduction is a one-off appointment of 30 minutes to explore the customer’s goal and the appropriate teaching method.
  2. The introduction must be booked within 1 month of purchase via the booking platform designated by the Provider.
  3. If the introduction is not booked within 1 month of purchase, the amount paid minus administrative costs of €5 will automatically be refunded.
  4. The introduction takes place via Zoom.

5.2 Lesson package (4 lessons)

  1. A lesson package consists of 4 Dutch language lessons of 50 minutes each.
  2. The lesson package is valid for 2 months from the date of purchase.
  3. Lessons must be booked via the booking platform designated by the Provider.
  4. Unused lessons expire after the validity period of 2 months.
  5. Lessons take place via Zoom.

5.3 Subscription (1 lesson per week)

  1. A subscription is automatically renewed monthly.
  2. A subscription consists of 1 lesson each week at a pre-agreed time in the week.
  3. The date and time of a lesson is agreed with the teacher for the duration of the subscription.
  4. A subscription runs for an indefinite period, with a notice period of 1 month.
  5. Occasionally, a lesson may be adjusted in advance once during a month (at least 12 hours in advance).

5.4 General provisions for lessons

  1. Lessons are taught by Angelique Hersman-Ippel.
  2. A stable internet connection and suitable equipment (computer/tablet with camera and microphone) are required to participate in lessons.
  3. The Provider is not responsible for technical problems on the Customer’s side.
  4. In the event of the Customer’s absence without timely cancellation (at least 12 hours in advance), the lesson is considered to have been used.

Article 6 – Prices and payment

  1. All prices on the Website are inclusive of VAT and other levies.
  2. Payment is made via the payment methods offered in the Web shop.
  3. For online payments, a secure environment from a recognised payment provider is used.
  4. The Provider has the right to adjust prices periodically.

Article 7 – Right of withdrawal

  1. The Customer has the right to withdraw from the agreement within 14 days of purchase without stating reasons.
  2. The withdrawal period commences on the day after the conclusion of the agreement.
  3. The right of withdrawal lapses as soon as the provision of the service has begun with the express prior consent of the Customer.
  4. To exercise the right of withdrawal, the Customer must send an unambiguous statement from the email address provided with the order.

Article 8 – Refund

8.1 Trial lesson

  1. If a trial lesson is not booked within 1 month of purchase, the amount paid minus €5 administrative costs will automatically be refunded.

8.2 Lesson package

  1. Within 2 months of purchasing a lesson package, the Customer may submit a request for a refund.
  2. The refund concerns only the unused lessons minus €5 administrative costs.
  3. Requests for refunds must be submitted by email from the email address provided with the order.
  4. Refunds are processed within 14 days of approval of the request.

Article 9 – Bookings and changes

  1. Lessons are booked via the booking platform designated by the Provider.
  2. The Customer may cancel or modify free of charge up to 12 hours before the start of a lesson.
  3. In the event of cancellation within 12 hours before the start, the lesson is considered to have been used.
  4. The Provider reserves the right to reschedule lessons due to force majeure or illness of the teacher.

Article 10 – Data protection

  1. The Provider processes personal data in accordance with applicable privacy legislation (GDPR).
  2. Data are used exclusively for the provision of the service and related purposes.
  3. For more information, please refer to the privacy policy on the Website.

Article 11 – Liability

  1. The Provider is only liable for direct damage that is the result of an attributable failure.
  2. The Provider is not liable for indirect damage, consequential damage, loss of profit or damage due to business interruption.
  3. The Provider’s liability is limited to the amount of the agreement in question.
  4. The Provider is not liable for technical problems or failure of internet, software or hardware.

Article 12 – Force majeure

  1. The Provider is not obliged to fulfil any obligation if prevented from doing so as a result of force majeure.
  2. Force majeure means any circumstance independent of the will of the parties that prevents performance permanently or temporarily.
  3. Force majeure also includes: illness of teachers, disruptions to internet or telecommunications, and government measures.

Article 13 – Amendment of terms and conditions

  1. The Provider reserves the right to amend these terms and conditions.
  2. Amendments take effect 30 days after announcement on the Website.
  3. In the event of an objection to amendments, the Customer may terminate the agreement.

Article 14 – Complaints

  1. The Customer may report complaints about the performance of the agreement in writing within 2 months of discovery.
  2. Complaints will be dealt with as soon as possible, but no later than within 14 days.

Article 15 – Applicable law

  1. All agreements between Provider and Customer are governed exclusively by Dutch law.
  2. Unless otherwise prescribed by rules of mandatory law, all disputes shall be submitted to the competent court in the district where the Provider is established.

These terms and conditions have been drawn up in accordance with Dutch law and were last updated on 15/09/2025. For questions about these terms and conditions, you can contact us via email or contact form.